TracFone claims to be "The Cell Phone That Puts You in Control."
TracFone offers nationwide prepaid cell phone service. The company's website allows user to log in to monitor and add funds to their accounts. TracFone's customer service can help when users experience problems on the website.
Login Problems
Users who forget the password chosen during initial account registration will have problems logging into their account. TracFone will email the password to users who correctly answer the security question set up during registration.
Activation
TracFone allows new users to activate phones on the website. The user will need to know the model of the phone, the phone serial number and the SIM card number. If problems occur while activating online, customer service representatives can be reached at 800-867-7183.
Technical Support
If experiencing other problems on TracFone's website, the company can be reached by filling out an online email form or by phone at 800-867-7183. The company also offers a discussion forum site where users can search and post problems.
Tags: customer service